Reshipment Policy

Full customer protection and free replacement terms.

Eligibility for 100% Free Reshipment

• Customs Seizure: If a package is confiscated by customs authorities, provide a scan or photo of the official notification letter, and we will reship the entire order immediately free of charge.
• Lost in Transit: If a tracked package shows no transit movement or updates for 30 consecutive business days, it is declared lost and eligible for a full reshipment.
• Transit Damage: If any vial or ampoule arrives damaged or broken during transit, provide clear unboxing photos/video within 48 hours of delivery for immediate replacement.

Important Notes & Conditions

Please ensure you provide a valid, complete, and correct shipping address at checkout. We cannot provide free reshipment if the package fails to deliver due to an invalid recipient name, incorrect address, or failure to collect the parcel from the local pickup station within the carrier’s holding window.